sk:n Edinburgh Hanover Street

91 Hanover Street,
Edinburgh,
EH2 1DJ

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Your local sk:n clinic in Edinburgh Hanover Street

sk:n Edinburgh is part of the UK’s leading, award-winning sk:n clinics. Proud to be the leading dermatology, laser and skin experts with decades of experience, we have successfully helped millions of clients discover confidence in better skin.

At sk:n Edinburgh, our dermatologists, doctors, nurses and medically-trained practitioners deliver specialised and tailored skin treatments including mole removal and skin cancer screening services, anti-ageing injectables, laser resurfacing, acne and acne scarring treatment, laser hair removal and rejuvenating HydraFacial and chemical skin peels.

Our clinic is located on Hanover Street, just off the Queen Street intersection in the centre of Edinburgh. With art galleries, busy restaurants and shopping nearby, sk:n Edinburgh is right at the heart of the city.

To book a consultation at sk:n Edinburgh, please fill out the enquiry form below or call 0131 322 6756

Our most popular treatments at sk:n Edinburgh:

The ‘duty of candour’: your legal obligations

 

The duty of candour

The Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016 (The Act) and The Duty of Candour Procedure (Scotland) Regulations 2018 (the Regulations) set out a new Duty of Candour.

The Act and the Regulations require organisations providing health services, care services and social work services in Scotland to follow a formalised procedure when there has been an unintended or unexpected incident that results in death or harm (or additional treatment is required to prevent injury that would result in death or harm).

The purpose of this new duty is to ensure that providers are open, honest, supportive and providing a person-centred approach.

Your legal obligations

    1. Duty of Candour procedure

As a provider of an independent health care service you are required to develop and implement a duty of candour policy that describes how you/your staff will act in the event of an unintended or unexpected incident that results in death or harm (or additional treatment is required to prevent injury that would result in death or harm).

The key stages of the policy must include the procedure you will follow to:

      • Notify the person affected (or family/relative where appropriate);
      • Provide an apology;
      • Carry out a review into the circumstances that led to the incident;
      • Offer a meeting with the person affected and/or their family, where appropriate;
      • Provide the person affected with an account of the incident;
      • Provide information about further steps taken;
      • Provide support to staff notifying the person affected by the incident;
      • Prepare and publish an annual duty of candour report (see below).

Further guidance on when the duty must be implemented can be found in the Scottish Government Duty of Candour Guidance and the dedicated webpage.

Guidance: points to consider when preparing your duty of candour procedure and annual report

 

Preparing your duty of candour procedure*

 

      • How will you identify the incidents that trigger the Duty of Candour procedure, as outlined in section 21?
      • Have you satisfied yourself that you (and your staff, if you employ staff) understand your responsibilities and have systems in place to respond effectively?
      • Who do you need to engage with to satisfy yourselves you can meet the responsibilities of the Duty and deliver the requirements outlined in the Act?
      • What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this?
      • Do your current systems and processes provide you with the information required to report on the Duty of Candour?
      • How will you align your duty of candour annual report with other reports you are required to provide, such as feedback and complaints, significant events reviews, case reviews etc.?
      • What training and education do you have at present that will support the implementation of the Duty? This could be training that considers issues such as how to give an apology, being open, meetings with families, dealing with difficult situations. You should also consider national training that is available freely to your staff such as e-learning opportunities.
      • What support do you have available for people involved in invoking the procedure (staff) and those affected (staff and service users)?
      • How do you currently share lessons learned and best practice around incidents of harm? Could this be improved in any way?

*Please refer to the Duty of Candour Guidance for more detailed guidance.

    1. Duty of candour annual report

You must prepare and publish a duty of candour report at the end of each financial year, providing information about when and where you have applied the duty of candour. Your annual report should be published on your website, if you have one, or make other suitable arrangements to communicate the duty of candour report to people who use your services.

Your first annual report must be prepared in April 2019, so it is important to start planning for this now. To help you we have provided a report template (below) for you to use/adapt.

NB: Even if you do not implement the duty of candour procedure in a given year, you are still required to produce a short report that contains information about staff training on the duty of candour obligations.

 

Duty of Candour Annual Report Template

Every healthcare professional must be open and honest with patients when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress. Services must tell the patient, apologise, offer appropriate remedy or support and fully explain the effects to the patient.

As part of our responsibilities, we must produce an annual report to provide a summary of the number of times we have trigger duty of Candour within our service.

Name & address of service: SK:N Clinic, 91 Hanover St, Edinburgh EH2 1DJ
Date of report: 09th January 2024
How have you made sure that you (and your staff) understand your responsibilities relating to the duty of candour and have systems in place to respond effectively?

How have you done this?

Duty of Candour Policy in place – all team trained in this and policy is available in clinic
This is also covered in regular Audit visits from the Auditing team
Clinic Managers are trained in this at initial induction
Duty of Candour is included in out online Mandatory Training that all staff complete yearly
Do you have a Duty of Candour Policy or written duty of candour procedure? YES

 

How many times have you/your service implemented the duty of candour procedure this financial year?
Type of unexpected or unintended incidents (not relating to the natural course of someone’s illness or underlying conditions) Number of times this has happened (April 22 – March 23)
A person died 0
A person incurred permanent lessening of bodily, sensory, motor, physiologic or intellectual functions 0
A person’s treatment increased 0
The structure of a person’s body changed 0
A person’s life expectancy shortened 0
A person’s sensory, motor or intellectual functions was impaired for 28 days or more 0
A person experienced pain or psychological harm for 28 days or more 0
A person needed health treatment in order to prevent them dying 0
A person needing health treatment in order to prevent other injuries as listed above 0
Total 0
Did the responsible person for triggering duty of candour appropriately follow the procedure?

If not, did this result is any under or over reporting of duty of candour?

N/A
What lessons did you learn? N/A
What learning & improvements have been put in place as a result? N/A
Did this result is a change / update to your duty of candour policy / procedure? N/A
How did you share lessons learned and who with? N/A
Could any further improvements be made? N/A
What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this? Regular training with full team. Support from Medical Standards team. Robust Complaints policy in place. Regular client reviews in clinic following any incidents that may occur. Regular one to one’s with all team members
What support do you have available for people involved in invoking the procedure and those who might be affected? Freedom to speak up guardian in place which provides support for anyone who may need it. We have an external company in place to offer any support with mental health and wellness
Please note anything else that you feel may be applicable to report. N/A

The sk:n promise

Our mission to deliver confidence through better skin is at the heart of everything we do. Our promise to you:

  • Award-winning, unrivalled medical expertise. No one has more consultants, doctors and clinical expertise than sk:n, so no other dermatology provider comes close.
  • Outstanding approach to client care for over 30 years. We’ve consistently delivered unrivalled, personalised client care, that’s always right for our clients. If you have a concern, you can trust us to solve it.
  • Standards you can trust. Our market-leading medical, safety and training protocols and strict industry regulation means you can trust that your safety and care is our priority.
  • We are the UK’s leading skin clinics. We’ve treated millions of clients, improving their self-confidence for the better – with some life-changing results.

 

Find us at Edinburgh Hanover Street

Edinburgh Hanover Street Opening Times

Monday

10:00 - 20:00

Tuesday

10:00 - 20:00

Wednesday

10:00 - 20:00

Thursday

10:00 - 20:00

Friday

09:00 - 18:00

Saturday

09:00 - 17:00

Sunday

10:00 - 17:00

Clinic Address

91 Hanover Street, Edinburgh, EH2 1DJ

Telephone

Finding us

You’ll find us at 91 Hanover Street, on the wide thoroughfare that’s easily accessible by a number of transport methods. We are based in one of the bright, sandstone houses that line the streets of Edinburgh and flaunt views of the city as well as close by to independent shops, bars and tourist attractions. We are a ten minute walk from Waverley station or a 7 minute walk away from the JustPark carpark. The closest bus stop is Thistle Street.

Request a callback

 

One of our friendly sk:n advisors will call you to book your consultation.

  • More than 450 consultants, doctors, nurses and medical practitioners
  • Regulated by the Care Quality Commission, Health Inspectorate Wales and Health Improvement Scotland
  • Partner of the NHS
  • Rated excellent by our clients on Trustpilot
  • Strict safety and care protocols

 

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