Terms and conditions

sk:n terms and conditions September 2023

Set out below are the business terms in which sk:n provides a service to its clients.

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at sk:n.

1. Appointments

• All doctors, nurses and therapists at sk:n are trained and approved in accordance with the company’s treatment protocols and therefore sk:n does not guarantee continued treatment with a named nurse or therapist.
• Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:
  • Face treatments: All make-up removed prior to treatment
  • Laser hair removal or laser tattoo removal: area shaved 24 hours prior to treatment and free of hair. Hair must not be waxed or plucked prior to laser hair removal.
• sk:n will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by sk:n will be rebooked as soon as convenient for our client.
• If you are unable to attend your appointment, please contact us at least 48 hours prior to your appointment. Any cancellation within 48 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to be charged.
• If you do not attend your appointment with no attempt made to let us know, this will result in a 100% charge or forfeiting your treatment.
• Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or a charge.
• Please see Cancellation and Payment Protection Policies for more information.

2. Deposits

To secure an appointment with sk:n, either in clinic, online or over the phone, we will require a fully refundable deposit* to be charged to your credit or debit card.

• • Appointments with a nurse or practitioner will require a £25* deposit: appointments include consultations, consultations with treatment, treatments only, reviews and patch tests. These deposits are refundable upon your attendance at that appointment.
  • Appointments with a doctor or injector will require a £50 deposit: appointments include consultations, consultations with treatment, treatments only, reviews and patch tests. Please note that for chargeable consultations with a doctor, the remainder of the consultation fee, minus the deposit, will be taken at your appointment. For free consultations for an injector, that deposit is refundable upon attending that consultation.
  • Exceptions:
    • Acne consultations with a nurse or practitioner: a £50 deposit will be charged to your debit or credit card upon booking to secure your appointment. On attending your appointment, your deposit is redeemable against treatment, skincare or doctor consultations for acne, subject to you attending that consultation.
    • Booking a treatment from a pre-paid package or course of treatment: no deposit is required, but should you fail to show or cancel within the 48 hour cancellation policy, your treatment will be forfeited.
    • Selected practitioner appointments booked online: these appointments will not require a deposit, however please be mindful of and adhere to our 48 hour cancellation policy as cancellation or rescheduling an appointment in less than 48 hours will mean that appointment cannot be given to another client who may really need it. These appointments are: laser hair removal consultations, skin analysis and assessment consultations, tattoo consultations, consultation and single mole report, microneedling consultations and Hydrafacial consultations.

    All deposits are fully refundable should you need to cancel or reschedule with more than 48 hours’ notice. All deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity, sk:n reserves the right to redeem the deposit. All deposits that are eligible for a refund, should they be cancelled with more than 48 hours’ notice, will be returned to the client within 48 hours.

For more information, please see the cancellation policy below.

3. Cancellation Policy

Applies to new bookings from 25th September 2023

Our cancellation policy is in place to ensure that we are able to maximise our appointment availability for all of their clients. This ensures that we are able to offer a cancelled appointment time to a client who needs it.

Should you need to cancel or reschedule, we kindly ask that you call us at least 48 hours before your appointment.

Any cancellation within 48 hours will result in your pre-paid treatment or deposit being forfeited.

The below table indicates the charges within each notice period, which applies to all pre-paid treatments from a package , or consultations, reviews, and patch tests.

Booking type	Notice	Charge	Further information
Single service or consultation with a £25 or £50 deposit	No show or cancellation within 48 hours	100%	Clients who do not attend their appointment, with no attempt to cancel, or cancel or reschedule within our 48 hour cancellation policy, will forfeit their deposit.
Consultation and treatment	No show or cancellation within 48 hours	100%	Clients who do not attend their appointment, with no attempt to cancel, or cancel or reschedule within our 48 hour cancellation policy, will forfeit their deposit.
Value packages	No show or cancellation within 48 hours	Treatment forfeit	Clients with a value package will forfeit one treatment for every appointment that is cancelled or rescheduled within 48 hours or in cases of a no show.

For further information regarding deposits, please see the deposit policy.

4. Pricing and payments

• Pricing: Consultation and treatment prices may vary by clinic and doctor, especially during promotional periods. Please refer to pricing on the website or in clinic.
• Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 6 weeks.
• Card payments: We ask that you make payment via card or contactless payment where possible.
• 0% finance: we also offer 0% finance to help you spread the cost of treatment. Please speak to your doctor or practitioner for more details.

5. Courses of treatment

• Payments: All treatments purchased as a course or package must be paid for in full, prior to the first treatment.
• Package or course expiry: All treatments from a course (except tattoo removal) must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically redeemed and a new package will need to be purchased.
• Tattoo removal package or course expiry: treatments must be taken within 24 months of the date of purchase; any treatments left unused after 24 months will be automatically redeemed.
• Valid locations for treatment: Treatments can be transferred to another location after purchase, but may require another test patch.
• Package refunds: Value packs or courses of treatment are only refundable for medical reasons. Any refund agreed between the client and sk:n is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.

6. Suitability for treatment

• We will always assess whether treatment is suitable for you, prior to any treatment being carried out.
• It is the client’s responsibility to ensure that they provide sk:n with relevant medical history and medication details prior to each treatment.
• We cannot treat any clients who are under 18, pregnant or breast-feeding.

7. Liability

• sk:n will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
• Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.
• For your safety and that of others we ask that you read and adhere to the Safety Charter, in order for your treatment to be carried out.
• It is the client’s responsibility to ensure that they provide sk:n with all relevant medical history and medication details prior to each treatment. sk:n will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, sk:n regarding the care of a treated area. Nothing in these terms of business shall exclude or limit sk:n’s liability for death or any personal injury resulting from sk:n’s negligence.

8. Your right to complain

• sk:n endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at sk:n you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, sk:n will be pleased to help and will support you through the process.
• The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
• Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager and their Regional Manager.
• If your complaint is treatment-related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. sk:n aims to give you a full written response within 20 working days, or where this is not possible, an explanation as to the cause of the delay.
• Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Regional Director. If the complaint is of clinical nature this will be the Head of Medical Standards. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.

To find out more regarding complaints, visit the sk:n Complaints Procedure.

This is a summary of the complaints procedure. A full version is available upon request. sk:n is a trading name of Lasercare Clinics (Harrogate) Limited.

9. £25 off treatment voucher in sk:n products

• Not to be used in conjunction with any other offer or promotion.
• Applicable to new and existing clients.
• Cannot be used against doctor-led treatments or consultations.
• One voucher per person.
• The voucher should be surrendered upon purchase of the treatment.
• Offer applies to single and courses of practitioner treatments with minimum spend of £100.
• Offer can only be used on treatments.
• Offer is subject to patient suitability for treatment.
• Voucher is non-transferrable and cannot be exchanged for money.

10. ​30% discount for NHS, Fire Service, Police employees and teachers 

• 30% off can be applied to single treatments or a course of treatment.
• Cannot be used against doctor consultations or doctor treatments.
• Discount can be applied to any practitioner treatments including skin peels, tattoo removal, acne treatment, microneedling, and laser hair removal.
• Cannot be used on anti-ageing injectable treatments.
• Not to be used in conjunction with any other offer or promotion.
• Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.
• Offer available to new and existing clients.
• Offer is subject to full consultation and patient suitability for treatment.

11. 30% discount for students

• 30% off can be applied to single treatments or a course of treatment.
• Cannot be used against doctor consultations or doctor treatments.
• Discount can be applied to any practitioner treatments including skin peels, tattoo removal, acne treatment, microneedling, and laser hair removal.
• Cannot be used on anti-ageing injectable treatments.
• Not to be used in conjunction with any other offer or promotion.
• Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.
• Offer available to new and existing clients.
• Offer is subject to full consultation and patient suitability for treatment.
• Valid TOTUM (formerly NUS extra) card to be shown when purchasing treatment.
• sk:n reserves the right to withdraw this offer at any time.

12. Social Competition Terms & Conditions

• No purchase is necessary to enter this social competition.
• This competition is not affiliated with the social platform of which it has been published.
• We reserve the right to amend or alter these Terms from time to time.
• These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.
• Competition details within the social caption such as entry dates, required actions and deadlines form part of these terms and conditions.
• By entering the competition, entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.
• Any person who is an employee or an immediate family member of an employee of any company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Entry is open to residents of the UK except for employees (and their families) of sk:n.
• All entrants are to be aged 18 or over.
• The Promoter’s decision is final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.
• Use of a false name or details will result in disqualification.
• All entries must be made directly by the person entering the competition, no group, mass, or software entries will be accepted.
• All entries must be received by the closing date specified in the competition and entries received after this date will not be put forward for the draw.
• Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.
• We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.
• Entrants are liable for their costs to access computer networks.
• We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility .
• We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.

Prizes

• If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value.Only one prize will be awarded per household.
• There will be no cash or other alternative to the prize offered and prizes are not transferable.

Notification

• The winner’s name will be selected in a random draw, after the closing date, from all correct or appropriate answers and actions received.
• The winner of a prize will be notified within 28 days after the winner has been ascertained.
• Please allow 28 days for delivery of all product-focused prizes.
• If the winner of the competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made in the 14 days post-competition, then we may dispose of or cancel the prize as we see fit without any liability to the winner for having done so.
• For each competition, only one prize will be awarded per entrant / email address.

Claiming Prizes

• Prizes Involving Travel: Travel arrangements are the responsibility of prize winners unless otherwise stated.
• Competition prizes/tickets may be restricted to certain times of the week and year, and unless otherwise stated all prizes must be taken within six months of the date of the competition draw.
• Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will have no responsibility for the acts/defaults of any other persons or companies.
• The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter that the Promoter reasonably considers being inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.

Promoter: Lasercare Clinics LTD (Trading as sk:n) 2 Bromwich Court, Gorsey Lane, Coleshill, B46 1JU