Start your journey to better skin with a specialist sk:n nurse from the comfort of your own home. Our online video consultation service means you don’t have to travel to your local sk:n clinic, and you can pick a time that suits you. If you choose to have a video consultation, you can be assured you will receive the same level of expertise and care as having a face-to-face consultation in your local sk:n clinic.

Online video consultations with a sk:n nurse for acne are charged at £25 (normally £50), which is fully redeemable against treatment.

All other consultations with a sk:n nurse require a £25 deposit, which is refundable if no purchase goes ahead.

Information & Terms For Online Video Consultations at sk:n

Please read the important information below before booking an appointment:

• As with all information transmitted across the internet, security is not 100% guaranteed. If you have any concerns, please request a face-to-face consultation and we will book you in when appropriate.
  Video consultations are completely voluntary and you can change your consultation to a face-to-face appointment at any time.
• You will need to have access to a mobile, tablet, laptop or PC with a webcam built in or installed, plus Wifi, 4G or 5G. If using a laptop, you can either download the Zoom app or access via internet browser – this will work best on Google Chrome. If you are using a mobile or tablet, please download the zoom app prior to your consultation. We also recommend that adequate spyware and anti-virus software is installed and up-to-date on the device you choose for the video consultation. You must accept any risks associated with this.
• We will send you an email with details on how to access your video consultation before your allocated appointment time.
• Our online video consultation service will only be used for booked appointments and can not be used as an emergency contact.
• If for any reason your consultant or healthcare professional is unable to contact you at the allocated appointment time, you will be contacted by telephone on the number recorded on your record.
• Your consultant or healthcare professional will always deliver your consultation in a private space throughout, so that your privacy and confidentiality are respected. We also recommend that you ensure you are in a private location before attending the appointment.
• No part of the online video consultation will be physically recorded or otherwise permanently digitally stored. The medical outcomes of the consultation will be recorded and stored as a permanent part of your client record held by sk:n Clinics. This happens in the same way as for face to face or telephone consultations. Some personal information is stored locally on the computer being used and you need to be aware of this particularly if you will be using a public or shared computer. If your consultation takes place on a mobile phone this is only as secure as any other phone call on that mobile data or Wifi network.
• You will be asked to provide verbal consent to confirm that you understand how the video consultation will be used and your responsibility in managing your own account before conducting any consultations.
• You will be asked to confirm your identity to ensure the healthcare professional is certain they are speaking to the correct person and the information you give is truthful and honest.