sk:n currently use Parcelforce as their despatch service and all deliveries should arrive at their destination within 5 working days of the placement of the order.
The charge for delivery is £3.95 per order.
At present sk:n deliver to Great Britain and Northern Ireland.
You can return any unused products free of charge within 28 days for a refund or replacement on presentation of your receipt. Unfortunately we aren't able to exchange products.
Items must be in original condition, including both inner and outer packaging where applicable.
We regret that we cannot refund or replace any used items unless they are faulty.
This does not affect your statutory rights.
Refunds do not include the cost of returning the goods.
Please send your returns to the following address, clearly stating your name, address and account number.
SKN Returns Dept
Old Leicester Road
Damage or shortfall must be notified within three days of receipt, please call us on 01788 545561.
Terms and Conditions
Set out below are the terms on which sk:n provides service to its clients. Please ensure that you have read and fully understood them prior to booking any sk:n treatment.
1. Appointments and cancellations
- All doctors, nurses and therapists at sk:n are trained and approved in accordance with the company’s treatment protocols and therefore sk:n does not guarantee continued treatment with a named nurse or therapist.
- If you are unable to attend your appointment, please contact us immediately on 0844 669 7540. We will need to know that you wish to cancel by 10am on the day before your appointment is due. Failure to cancel or rearrange before 10am on the preceding day will result in the loss of the treatment from your value pack or deposit being redeemed.
- Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. sk:n will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
- Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
- Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
2. Credit card details, deposits and payments
- To secure an appointment with sk:n a deposit is required.
- For an appointment with a doctor: a deposit of £50 will be charged at the time of booking, in order to secure the appointment.
- For an appointment with a nurse or therapist: a deposit of £25 will be charged to your credit or debit card at the time of booking, in order to secure the appointment.
- For any subsequent individual treatments up to the value of £350 a deposit of £25 will be charged and for any subsequent individual treatments over the value of £350, a deposit of £50 will be charged at the time of booking. Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity sk:n reserves the right to withhold the deposit.
- These charges will not be applied to clients booking an appointment from their existing value package of treatment.
- Prices may vary by clinic. Please refer to the price list on the website for your chosen clinic or contact your clinic for their price list.
3. Courses of treatments
- All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses (except tattoo removal*) must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited. *Tattoo removal treatments must be taken within 24 months of the date of purchase; any treatments left untaken after 24 months will be forfeited.
- When booking a laser hair removal course of treatment, the first 2 appointments must be taken in the clinic where the treatment course was originally purchased.
- Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
4. Treatment suitability
- We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
- sk:n will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
- It is the client's responsibility to ensure that he or she provide sk:n with all relevant medical details prior to each treatment. sk:n will not be liable for any damage that occurs as a result of the client's failure to disclose such details.
- The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, sk:n regarding the care of a treated area. Nothing in these terms of business shall exclude or limit sk:n's liability for death or any personal injury resulting from sk:n's negligence.
6. Your right to complain
- sk:n endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at sk:n, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, sk:n will be pleased to help.
- The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.
- During the course of the investigation, sk:n may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic's Medical Director will review your case.
- If the complaint cannot be resolved locally, the matter will be referred to the appropriate Director and the company's Medical Director at sk:n's Support Office in Birmingham. You may at any time refer the details of your complaint to the Care Quality Commission, see www.cqc.org.uk
Find out more regarding complaints at sk:n Complaints Procedure
This is a summary of the complaints procedure. A full version is available upon request. sk:n is a trading name of Lasercare Clinics (Harrogate) Limited.
7. £25 off treatment voucher in products
- Not to be used in conjunction with any other offer or promotion.
- Applicable to new clients only.
- Cannot be used against Dr led treatment.
- One voucher per person.
- The voucher should be surrendered upon purchase of the treatment.
“We are committed to protecting your privacy, and will ensure that any information you provide to us will be collected and used in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. We will not share your data with any third party except for administrative purposes relating to the services we provide and where we may be required to do so by law.” sk:n
Information this website gathers/tracks
The sk:n website logs IP addresses and browser types to provide you with the best possible user experience and allow us insight into consumer behavior. You can browse our site without entering any personal information, and therefore remain anonymous during your visit. However, the enquiry form asks for personal information such as name, postal address, email address and telephone number to enable us to send out the requested information, and make any future visits to our site easier.
As web tracking offers more chances to market to website visitors across the Internet, you as a visitor to the sk:n website may be targeted with adverts on other websites. Google and third party vendors might show targeted adverts with the ability to opt out. First and third party cookies are used to provide information and offer improvements to optimise quality of adverts served. You can change the cookie management settings in your web browser to stop these adverts.
Use of the information this website gathers/tracks
The sk:n website logs IP addresses for systems administration purposes and these logs will be analysed to constantly improve the value of the materials available on the website.
The information that we require on our form is used to process your request quickly and accurately. From time to time we may also send you marketing material through email, SMS or direct mail related to our products and services from sk:n clinics (data controller) and its subsidiaries. If you would prefer not to receive such information you can write to us at the following address: sk:n Customer Services, 34 Harborne Road, Edgbaston, Birmingham, B15 3AA by email to email@example.com. Or simply unsubscribe electronically via any of the email or SMS messages which will always include an option to exclude yourself from receiving this material.
Sharing of the information this website gathers/tracks
WHAT ARE COOKIES?
sk:n use necessary cookies to make the website easier for you to use and to ensure you get the best experience. If you choose to continue without changing these settings, you consent to this, but should you want to, you can change your settings at any time.
We will only read or write cookies for the preference level set, cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings.
We use a cookie to remember your cookie preferences this has a couple of consequences
- If you delete all your cookies you will have to update your preferences with us again.
- If you use a different device, computer profile or browser you will have to tell us your preferences again.
You may be served cookies from our advertisers while visiting our site. We do not control, nor do we have access to, any of the information they may collect.
- ASP.NET_SessionId - Stores the unique session ID provided to the user by the website.
- .ASPXFORMSAUTH - Stores the user's encrypted authentication ticket when using forms authentication.
- Campaign - Stores the web analytics Campaign assigned to the visitor.
- CMSAB<ABtestname> - Used to track conversions for the test and maintain consistent page content for the visitor. Stores the name of the page variant assigned to the visitor, the list of performed conversions and information whether visitor is included in A/B testing specified by an A/B test.
- CMSCookieLevel - Specifies which cookies are allowed by the visitor.
- CMSCsrfCookie - Store's a security token that the system uses to validate all form data submitted via POST requests. Helps protect against Cross site request forgery.
- CMSMVT<mvtestname> - Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.
- CMSPreferredCulture - Stores the visitor's preferred content culture.
- CMSShoppingCart - Stores a reference to the user's active shopping cart.
- CPCKeyword - Stores the keyword that directed the visitor to the site if it was via a PPC campaign.
- CurrentContact - Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.
- DoubleClick - Cookies used by the Google DoubleClick advertising service. Full details on DoubleClick cookies can be found here.
- Google Analytics - Cookies used by Google Analytics to track the visitor’s data on the website. Full details on Google Analytics cookies can be found here.
- LiveChatInc - Cookies used by the LiveChatInc. Service. Full details on LiveChatInc cookies can be found here.
- Optimizely - Cookies used by the Optimizely testing and personalisation service. Full details of how Optimizely use your details can be found here
- Pingdom - Cookies used by the Pingdom website monitoring tool. Full details on how Pingdom use your information can be found here.
- ProductsVsShop - Stores which variant of the navigation the visitor has been served in an MVT.
- SorryYourLeavingPopupShown - Stores whether or not the visitor has been show the sorry you’re leaving popup.
- Source - Stores the channel which the user came from (e.g., email, Facebook, Twitter, etc.).
- StickyFooter-<ActionName> - Stores whether or not the visitor has performed an action in the mobile sticky footer.
- StickyHeaderViewed - Stores whether or not the visitor has been show the sticky header on the desktop version of the website.
- TimeOnSite - Stores the total time in seconds the visitor has been on the website this session.
- UrlReferrer, ReferrerURL - Stores the URL referrer from which the user arrives on the website.
- VisitorStatus - Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.
sk:n is a trading name of Lasercare Clinics (Harrogate) Limited.
sk:n main support office: 34 Harborne Road, Edgbaston, Birmingham, B15 3AA.
Registered in England No. 2545572. VAT No. GB 245 9495 64.
We've compiled a list of useful links which feature a lot of supporting information, hopefully you find them helpful. A lot of the links below are to associations and governing bodies who we work extremely close with to ensure our information and practices are always of the highest quality and adhere to the most stringent medical standards.
British Association of Dermatologists
Care Quality Commission
Treatments You Can Trust
The Gender Trust
Verity – Sharing the Truth about PCOS
National Eczema Society
The British Skin Foundation