You’re still in safer than safe hands.

14.12.21: An important update from our Medical Standards Committee

In light of the recent government announcements, we wanted to get in touch to remind you that our priority is the safety and protection of our clients and teams. You will always be in the safest of hands when you visit us in clinic.

As the leading medical skin clinic group in the UK, we are proud to be able to offer our treatments in a CQC registered clinical environment, with strict hygiene and safety protocols. We have industry best practice safety policies in all of our clinics ensuring that when you visit sk:n, you will be in the safest hands. For more on our leading COVID safety policy, please click here.

Frequently asked questions

What treatments are available?

We are delighted to be able to offer all treatments in our clinics across the UK.

Will I be safe to attend my appointment? What safety precautions do you have?

Yes. We are proud to offer treatment in a CQC registered, clinical environment, ensuring our clients the highest standard of safety, hygiene, treatment and care.

The following measures and precautions are in place:

✔️ We are CQC Registered in England, HIW regulated in Wales and HIS regulated in Scotland

✔️ Deliver specific treatments within parameters of government guidelines

✔️ Medical director in every clinic

✔️ Track and trace system in place

✔️ Carry out regular infection control audits

✔️ Cleaning and disinfecting between every appointment

✔️ Strict hand hygiene and PPE worn by all doctors and practitioners

✔️ All clients to wear face coverings during all appointments

✔️ Social distancing and reducing contact

I’m worried that prior cancellations will have had an impact on my treatment

We appreciate that pausing a course of treatment may be a cause of concern for many of our clients. You can find more information here and advice from our Director of Medical Services on at-home maintenance tips.

I’ve booked a course of treatment. When can I start?

If you have a course of treatment, please get in touch to get booked in. If you would like to rearrange an appointment, please call us.

Can I cancel my appointment?

Yes. Should you need to cancel or reschedule, we kindly ask that you call us no later than 48 hours before your appointment as failure to do so will result in your deposit being taken. This allows us to manage our diaries and offer the appointment time to another patient. You can read our full terms and conditions here.

Can I get a refund on my purchase?

Our deposits for consultations are fully refundable, so should you wish to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. Failure to do so will result in the deposit being taken.

For value pack purchases, we only offer refunds for medical reasons. You can read our full terms and conditions here.

Can I still speak to an expert?

We’re still here to support you on your journey to better skin. You can book a consultation in clinic or online and talk to a sk:n expert. To book an online consultation visit our online video consultation service, or to book a consultation in clinic, book online here.


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Facebook: /sknclinics

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Ahead of attending your appointment, please familiarise yourself with our safety protocols.

  • Please attend appointment unaccompanied.
  • Please download the NHS Track and Trace app prior to your appointment.
  • Upon arrival, you will be asked to use hand sanitiser and wear a face covering or mask. Please keep your face covering on until you are asked to remove it by your practitioner.
  • Please do not bring personal possessions to the clinic. Please limit the wearing of jewellery. Wedding rings may be worn provided hands are kept clear from the face.
  • When your treatment is complete, you will be invited to wash hands or use hand sanitiser.
  • Maintain a 2 metre distance from other people in the clinic as far as is possible.
  • Please be prepared to pay by card only or contactless, reducing contact wherever possible and cleaning card machines after use where necessary. If for any reason payment by cash is unavoidable, additional precautions, including hand washing, must be taken.
  • Attend appointment 5 minutes early. In some instances, you may be asked to wait in their car until practitioner is ready to see them.
  • Please attend with no make-up for facial assessments and treatments, and hair must be removed for laser procedures where appropriate.


Helping you to discover confidence in better skin is what we do bes,t so it’s our top priority that you feel safe when visiting us.

From all of us at sk:n, we look forward to seeing you, safely, in our clinic very soon.

Arrange your consultation

One of our friendly sk:n advisors will call you to book your consultation.

  • More than 450 consultants, doctors, nurses and medical practitioners
  • Regulated by the Care Quality Commission, Health Inspectorate Wales and Health Improvement Scotland
  • Partner of the NHS
  • Rated excellent by our clients on Trustpilot
  • Strict safety and care protocols


How do I reschedule my appointment? Plus Icon

Please contact your local clinic to schedule your appointment. Contact details can be found on this page.

I had a consultation booked, what happens now? Plus Icon

Please contact your local clinic to schedule your appointment. Contact details can be found on this page.

I have purchased a course of treatments, what will happen to my treatments now? Plus Icon

Please contact your local clinic to schedule your appointment. Contact details can be found on this page.

To ensure you are able to take all treatments in your package we will be extending all packages by the period for which we are closed.

How will I know when the clinic reopens? Plus Icon

We will contact you by email and SMS, if you would like to opt-in please click here.  In the meanwhile for the latest information regularly visit our website and we recommend you bookmark this page for easy reference. You can also follow us on our social channels Facebook, Twitter and Instagram.

Will delaying my laser hair removal appointments affect my results? Plus Icon

A delay in treatment will naturally delay the final results of treatment, however, you will still see good results. The results you have already achieved will not be reversed and once your treatment resumes you will continue to see further improvements. At sk:n we continually review the results of treatment to ensure that your treatment plan delivers the best results and we will continue to do so.

How long will you be closed? Plus Icon

Our clinics in England, excluding Leicester, will be re-opening the doors from 7th July. Our clinics in Scotland, Wales and Leicester will remain temporarily closed in line with Government advice. Rest assured, we are monitoring the situation closely and will update you as soon as we can on a re-opening date for these clinics.

As a medical-led business, the latest Government advice allows us to provide treatments that are for a healthcare purpose. With a Medical Director in our clinics, a healthcare professional is on hand to conduct a clinical assessment prior to starting any treatments. We are also proud to be able to offer our treatments in a clinical environment that is CQC registered. This is why we are able to welcome some clients back into clinic sooner than others.

For those clients and treatments that aren’t deemed a healthcare need, then we will be re-booking appointments for a later date when the Government advice allows us to do so.

Why are the clinics closed? Plus Icon

Our clinics are temporarily closed in light of the current situation with COVID-19 and government direction to close.

I have an active finance plan, will my payments still be taken? Plus Icon

Yes we will continue to collect direct debit payment. However we understand that financial commitments may be of concern during this time, please contact us if you wish to discuss your finance plan. Please do not cancel your direct debit as this will be in breach of your signed terms and conditions and will result in your account being in default.

How will my results be affected if I cannot have my Dermal Filler/Sculptra/Profhilo treatment at the planned time as part of my treatment programme? Plus Icon

In the majority of cases a delay of 2 to 3 months won’t affect the outcome of your treatment. It will just take longer to achieve the final results.

How to I purchase products while clinics are temporarily closed? Plus Icon

We have an online shop and we are dispatching orders. However delivery may take a little longer than usual due to current situation with COVID-19, estimated time around 4-6 days. Click here to visit online shop.