We remain open during lockdown for essential medical treatments only, with your safety at heart  

18/01/2021 – COVID-19  UPDATE ON HOW THIS AFFECTS OUR SERVICES

Due to the escalating nature of COVID-19, it is vital that as a leading medical business, that we play our part in helping to support and protect our NHS colleagues. At sk:n, the on-going safety and care of our clients and colleagues is our highest priority.

As a result, we have made the decision that selected clinics will be operating at reduced hours to ensure all essential medical treatments can be carried out. We will fully re-open our clinics safely for all treatments when Government advice allows and the significant strain on the NHS has been reduced.

England

The following clinics in England remain open for essential medical treatments: 

Birmingham Harborne Road, Bristol, Brighton, Cheltenham, Epsom, Guildford, Liverpool, London Canary Wharf, London Chiswick, London No. 2 Harley Street, London Monck Street, London Procter Street, London Wall, Manchester, Middlesbrough, Milton Keynes, Newcastle, Northampton, Nottingham Mansfield Road,  Wolverhampton, Southampton.

Scotland

All sk:n Clinics in Scotland will remain closed for all treatments until it is safe to re-open.

Wales

Our clinic in Cardiff is temporarily closed for all treatments until it is safe to re-open. 

Frequently Asked Questions

What does this mean for you?

I’m an existing client:

We will be in touch with all clients during this time. Rest assured, we are monitoring the situation very closely and as we navigate through these times, our passionate and knowledgeable teams will continue to keep you up to date. Please do keep an eye on our website, and follow us on Facebook and Instagram for the latest updates.  

Unfortunately, we are unable to treat any clients who do not have an essential medical need while lockdown restrictions are in place. As such, we will be in touch to postpone any upcoming appointments that fall outside of this criteria.

If you haven’t got an appointment, but would like to book, we’ve launched our new online video consultation service. Our expert sk:n specialists, nurses and doctors are on hand to offer online consultations for all treatments, from the comfort of your own home, while our clinics have reduced services.

I’m a new client: 

Start your journey to better skin and book a consultation with one of our expert doctors and nurses with our new online video consultation service.

What treatments are available?

Here’s an overview of essential medical treatments currently being offered in selected clinics:

Essential medical treatments*: Dermatology treatments and consultations: acne and acne scarring, age, liver and sun spots, birthmarks, pigmentation, Dermapen, histology, laser resurfacing (Core/CO2, Fraxel, Urbium Yag), milium, mole, wart and verruca removal, NHS referrals, scar removal, varicose veins, thread veins.

Laser hair removal for PCOS only.

Treatments for hyperhidrosis and severe migraines.

*subject to individual assessment by a clinician

Will my appointment go ahead?

Unfortunately, we will not be able to treat any clients that do not have an essential medical need while lockdown restrictions are in place. As such, we will be in touch to postpone any upcoming appointments that are not medically essential.

Our clinics in Scotland and Wales remain closed temporarily while the lockdown is in place.

Why can’t my appointment go ahead?

If you live in England or Wales, the current Government guidelines mean unfortunately we will not be able to treat any clients that do not have an essential medical need while the national lockdown restrictions are in place. As such, we will be in touch to postpone your upcoming appointment.

If you live in Scotland, the current Government guidelines mean we will not be able to treat any clients in our clinics as they are closed temporarily while lockdown restrictions are in place. As such, we will be in touch to postpone your upcoming appointment.

Will I be safe to attend my appointment? What safety precautions do you have?

Yes, if it is classed as an essential treatment. We are proud to offer our treatments in a CQC registered, clinical environment, ensuring our clients the highest standard of safety, hygiene, treatment and care, which is why we are able to safely keep our clinics open for medical purposes.

The following measures and precautions are in place enabling us to remain open safely in specified locations:

✔️ We are CQC Registered

✔️ Deliver specific treatments within parameters of government guidelines

✔️ Medical director in every clinic

✔️ Clients temperatures taken prior to appointment

✔️ Track and trace system in place

✔️ Carry out regular infection control audits

✔️ Cleaning and disinfecting between every appointment

✔️ Hand hygiene and PPE worn by all doctors and practitioners

✔️ All clients to wear face coverings during all appointments

✔️ Social distancing and reducing contact

Why are you allowed to open in lockdown?

According to the latest government guidelines, our leading consultant dermatologists and medical directors are able to carry out essential medical treatments while lockdown restrictions are in place in England.

At sk:n, the on-going safety and care of our clients and colleagues is our highest priority and our leading consultant dermatologists and medical directors are working in conjunction with leading industry bodies to develop the best clinical safety protocols.

As always, this will be in a CQC registered, clinical environment, ensuring the highest standard of hygiene, treatment and care from our expert team of doctors and nurses.

As a result, we have made the decision that selected clinics will be operating at reduced hours to ensure all essential medical treatments can be carried out.

When will you re-open?

We will fully re-open our clinics safely when English, Scottish and Welsh Government advice allows us to do so, and the significant strain on the NHS has been reduced.

Rest assured, we are monitoring the situation very closely and as we navigate through these times our passionate and knowledgeable teams will continue to keep you up to date with all the latest information. Please visit our website and follow us on Facebook and Instagram for on-going service updates.

My clinic is closed but I am eligible to continue treatment – what happens?

We will be in touch with all clients eligible to continue treatment during this time. Our passionate and knowledgeable team will continue to keep you up to date with all the latest information.

I’m worried that cancellations will have an impact on my treatment?

We appreciate that pausing a course of treatment may be a cause of concern for many of our clients. You can visit our website for advice from our Director of Medical Services on at-home maintenance tips. This will help to ensure you are ready to resume your treatments effectively when our clinics are fully reopened, when it is safe to do so.

In addition, we are pleased to offer our new online video consultation service. Our expert doctors and nurses are on hand to offer online consultations for all treatments, from the comfort of your home, while our clinics have reduced services.

I’ve booked a course of treatment – when can I start?

We will be in touch with all clients confirming when we can fully re-open our clinics for all treatments. Rest assured, we are monitoring the situation very closely and as we navigate through these times our passionate and knowledgeable teams will continue to keep you up to date with all the latest information. Please visit our website and follow us on Facebook and Instagram for on-going service updates.

Can I cancel my appointment?

Yes. Should you need to cancel or reschedule, we kindly ask that you call us no later than 48 hours before your appointment as failure to do so will result in your deposit being taken. This allows us to manage our diaries and offer the appointment time to another patient. You can read our full terms and conditions on our website.

Can I get a refund on my purchase?

Our deposits for consultations are fully refundable, so should you wish to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. Failure to do so will result in the deposit being taken.

For value pack purchases, we only offer refunds for medical reasons. You can read our full terms and conditions on our website.

Can I still speak to an expert?

We’re still here to support you on your journey to better skin. Talk to a sk:n expert wherever you are, safely from the comfort of your own home, and book a consultation through our new online video consultation service.

New online video consultation service

Talk to a nurse, sk:n specialist or doctor wherever you are

We’re proud to launch our new online video consultations service at sk:n!

While we’re in lockdown, you can still start your journey to better skin, and speak to one of our highly experienced sk:n specialists, nurses and doctors from the comfort of your own home. You don’t have to travel to your local sk:n clinic, and can pick a time that suits you.

If you choose to have a video consultation, you can be assured you will receive the same level of expertise and care as having a face-to-face consultation in your local sk:n clinic.

Click here to book your online video consultation today

We are open with your safety at the heart


STAY UP TO DATE 

Follow us on social media and subscribe to emails to keep up to date with all the latest news as well as lots of helpful tips and advice.

Instagram: @sknclinics

Facebook: /sknclinics

Email or SMS: Opt-in here

IMPORTANT – Information for visiting clinics:

To ensure your safety and safety of our staff we will be asking clients to help follow below:

  • Please attend appointment unaccompanied.
  • Please download the NHS Track and Trace app prior to your appointment.
  • Upon arrival, clients will be asked to wash hands and wear a face covering or mask.
  • Please do not bring personal possessions to the clinic. Please limit the wearing of jewellery. Wedding rings may be worn provided hands are kept clear from the face.
  • When the treatment is complete, client will be invited to wash hands.
  • Maintain 2 metre distance from other people in the clinic as far as is possible.
  • Clients to pay by card only or contactless, reducing contact wherever possible and cleaning card machines after use where necessary. If for any reason payment by cash is unavoidable, additional precautions, including hand washing, must be taken.
  • Attend appointment 5 minutes early.  In some instances clients may be asked to wait in their car until practitioner is ready to see them.
  • Clients will be asked to attend with no make-up for facial assessment and treatment and hair removed for laser procedures where appropriate.

SK:N AT HOME

SKINCARE PRODUCTS 

You can purchase skincare products online. View our range and  latest product offers.

Not sure which products? Read our latest blogs with plenty of hints and tips to look after skin at home.

 

TREATMENTS 

We have made some of our popular treatments available to purchase online. Easily buy online now.

  • Laser Hair Removal Courses – Limited packages, book now
  • HydraFacial Courses – Limited packages, book now
  • Acne Courses (Salicylic Peels) – book now

 

EXCLUSIVE DISCOUNTS 

Sign up and have early access to offers and exclusive discounts on partner brands. Simply opt in for email or SMS: Opt-in here

 

COVID-19 SECURE RISK ASSESSMENT: CLINICAL ENVIRONMENT 

Please find our latest risk assessment here.

Please read our Covid-19 Policy.

 

Arrange a Consultation

One of our friendly sk:n advisors will contact you to answer any questions you may have and help you on your sk:n journey.

  • Qualified medical experts 
  • An NHS Partner organisation
  • Rated Excellent by our clients on Trustpilot
  • Due to Covid-19 we have additional health and safety measures put in place to protect our teams there may be a delay in getting back to you

FREQUENTLY ASKED QUESTIONS

How do I reschedule my appointment? Plus Icon

Please contact your local clinic to schedule your appointment. Contact details can be found on this page.

I had a consultation booked, what happens now? Plus Icon

Please contact your local clinic to schedule your appointment. Contact details can be found on this page.

I have purchased a course of treatments, what will happen to my treatments now? Plus Icon

Please contact your local clinic to schedule your appointment. Contact details can be found on this page.

To ensure you are able to take all treatments in your package we will be extending all packages by the period for which we are closed.

How will I know when the clinic reopens? Plus Icon

We will contact you by email and SMS, if you would like to opt-in please click here.  In the meanwhile for the latest information regularly visit our website and we recommend you bookmark this page for easy reference. You can also follow us on our social channels Facebook, Twitter and Instagram.

Will delaying my laser hair removal appointments affect my results? Plus Icon

A delay in treatment will naturally delay the final results of treatment, however, you will still see good results. The results you have already achieved will not be reversed and once your treatment resumes you will continue to see further improvements. At sk:n we continually review the results of treatment to ensure that your treatment plan delivers the best results and we will continue to do so.

How long will you be closed? Plus Icon

Our clinics in England, excluding Leicester, will be re-opening the doors from 7th July. Our clinics in Scotland, Wales and Leicester will remain temporarily closed in line with Government advice. Rest assured, we are monitoring the situation closely and will update you as soon as we can on a re-opening date for these clinics.

As a medical-led business, the latest Government advice allows us to provide treatments that are for a healthcare purpose. With a Medical Director in our clinics, a healthcare professional is on hand to conduct a clinical assessment prior to starting any treatments. We are also proud to be able to offer our treatments in a clinical environment that is CQC registered. This is why we are able to welcome some clients back into clinic sooner than others.

For those clients and treatments that aren’t deemed a healthcare need, then we will be re-booking appointments for a later date when the Government advice allows us to do so.

Why are the clinics closed? Plus Icon

Our clinics are temporarily closed in light of the current situation with COVID-19 and government direction to close.

I have an active finance plan, will my payments still be taken? Plus Icon

Yes we will continue to collect direct debit payment. However we understand that financial commitments may be of concern during this time, please contact us if you wish to discuss your finance plan. Please do not cancel your direct debit as this will be in breach of your signed terms and conditions and will result in your account being in default.

How will my results be affected if I cannot have my Dermal Filler/Sculptra/Profhilo treatment at the planned time as part of my treatment programme? Plus Icon

In the majority of cases a delay of 2 to 3 months won’t affect the outcome of your treatment. It will just take longer to achieve the final results.

How to I purchase products while clinics are temporarily closed? Plus Icon

We have an online shop and we are dispatching orders. However delivery may take a little longer than usual due to current situation with COVID-19, estimated time around 4-6 days. Click here to visit online shop.