My last appointment, in comparison to all my others, unfortunately felt rushed, which I did not appreciate. I asked for the round cotton pads to guard my teeth before lasering my upper lip, due to teeth sensitivity. Whilst sitting upright with the mirror in my hand, I got asked ‘are you done?’, which I found slightly rude. Clearly I had not been done hence I was sat upright and she could clearly tell I had not been done as she was stood right beside me waiting. I have previously had the same lady for laser on my body and I submitted a 10/10 review because she was excellent that day. Service however was not the same on Saturday and I felt disappointed. The key to good service, and customer satisfaction, is consistency! Unfortunately on this occasion I was let down and the standard fell below the usual standard of service expected from Sk:n.