Staff are polite and informative. The consultation, time and planned treatment also the administering of treatment from the doctor is first class and is the reason I return to Skin for future treatments.

The treatments and staff that administer the treatments are all excellent and give great customer care. The administration at the reception is patchy and confused. There is no price list transparently displayed and a written quotation is not given after a consultation. After my consultation, I asked one of the staff on reception how much the treatment would be if I decided to go ahead. She showed me a price list and wrote on it the cost of my treatment (which included a 10% discount, part of SK:N's pricing and printed on the price list). When I had my treatment and paid for it, another staff member took my payment but did not apply the discount. I realized this when I got home and rang the helpline. I was asked to email the staff member who had taken the payment, which I did. She did not contact me and had not contacted me after 3 days had passed. I then went back into the clinic and was told the staff member would telephone me. I asked why someone else could not refund me the money as it was clearly printed on the price list and was a mistake made by a member of staff. I was told this particular staff member had to do it. Later that evening, a staff member (not the one who took the payment) telephoned me and said that she could refund me the money. Why are staff members at reception not fully aware of their own pricing policy? Why did it take me 3 days, 1 email and 1 visit to the clinic to be refunded? I was previously a client of SK:N about 8 years ago and I stopped using the clinic for similar reasons as above. As I said, the treatments and staff who deliver these are great but the reception service is not and it makes me wary of trusting what is said to me there.

Friendly staff and a fantastic doctor. Given a 9 rather than a 10 because of waiting times - I have yet to be seen at the time booked for my appointment.

Reliable and professional service.

Staff are pleasant

Convenient and very helpful service. it was at a time to suit myself.

More private waiting area

The staff is really friendly and helpfull and they explain everything and take there time i would deferently recommend any one to go there iv had 3 different treatment with different members of staff and there all lovley

There has been continued professionalism and quality since moving over to SKIN Whilst i acknowledge the rational for taking a deposit when booking an appointment I would suggest this should be optional based on discretionary arrangements with long standing customers as this infers unreliability which may not be the case, for me anyhow. I continue to recommend the service.

Discrete friendly service great atmosphere in the clinic I don’t feel that I am being pushed into having treatments Thani don’t need

The clinic staff are very welcoming and the service is very personal and collaborative. Wendy is approachable and allows time to discuss any worries.

Very satisfied with my treatment, Rebecca is highly experienced and her work reflects this well. Many thanks

Knowledgable staff, friendly, put you at ease and happily inform you of positives and negatives of products.

Very professional

Don’t like call centre method of booking. Would much prefer to deal direct with clinic.