My experience was good and a problem that I had was quickly resolved by Manjit Gill who called me (she was really nice). The reason why I didn't score a 10 is because I had laser hair removal a top up even after having 8 treatments I still have stubble in the are with hair growth. I know laser hair removal doesn't 100% take all the hair out but by having 9 treatments now I thought that the hair would atleast slow down etc.. I will wait until my next top up treatment and hopefully there will be an improvement. But like I said, the service was a 10, just not happy with the laser hair removal results (just yet)!