Trust Is Our Biggest Ally
1st July 2012
Building trust, it takes a while, but once you have gained the trust of your clients you will never look back. This is what sk:n believe has set them apart from the competition for the last 20 years. Due to the introduction of high level integration and communication with our clients through social media and the PIP crisis that hit the headlines in January; people out there have become savvy and a little more aware to bogus campaigns and poor quality services.
Throughout this process the team at sk:n have kept their heads' held high and their consciences clean because of their ability to offer people the best treatments and always provide them with the truth. sk:n is one of the founding members of Treatments You Can Trust which aims to promote the best services with the highest integrity in the industry.
In today's world if people have an issue with your product or a query about your service they can come directly to you through the social networks and here they expect an immediate reply. sk:n take social media seriously and understand the amazing positives that it can produce for business.
The team at sk:n think it's brilliant to see the customers being involved in the business and offering their opinions on things that really matter to skin specialists.
Head of Marketing, Maxwell Smith said: “We believe that making our clients feel a part of the business really has a positive effect on us. It's great that social media has allowed us to take part in many different conversations that people are having online; whether that's sharing news stories, or answering any queries that people might have. If people arrive into our clinic with a great understanding of sk:n from the outset we feel that that only has a positive impact on our client's experience with us.”
Social media has opened up plenty of new ideas within business. Quicker than ever, a customer can find out information about a business, criticise a service, or ask a question. Whether you think it's a good or bad idea is up to you. But people are using it in massive numbers - if Facebook were a country it would be the third largest in the world behind China and India, so it's something that has to be at the forefront of a business online proposition.
The team at sk:n are striving to promote honesty and integrity across the business so be sure to look to them if you're in need of an honest answer to your skincare needs. You can follow us on Twitter, you can like us on Facebook and you can join in with us on Instagram.