Terms of business

Set out below are the terms on which sk:n provides service to its clients. Please ensure that you have read and fully understood them prior to booking any sk:n treatment.

1. Appointments and cancellations

• We will notify you with the time and date of your treatment appointment. On receipt of this notification, please confirm your attendance with the clinic concerned. Failure to do so may result in reallocation of the appointment time to another client. All doctors, nurses and therapists at sk:n are trained and approved in accordance with the company's treatment protocols and therefore in the interests of clinical audit, sk:n does not guarantee continued treatment with a named nurse or therapist.
• If you are unable to attend your appointment, we require 48 hours' notice in order to reallocate your appointment to another client. Failure to give the required notice may result in your being charged a cancellation fee. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee and require you to pay for all future treatments in advance. Clients who have pre-purchased a course of treatment will forfeit one of the treatments.
• Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. sk:n will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.
• Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to comply may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

2. Credit card details, deposits and payments

• Credit/debit card details are taken in respect of consultation and pre-assessment bookings in order to secure the appointment. No fee will be charged to this card unless you fail to attend your appointment or cancel it with less than 48 hours' notice. Under these circumstances, we will make a charge of £25, or £50 if the consultation or pre-assessment is booked with a doctor.
• Some consultations, test patches and follow-up appointments are chargeable, but these charges will be made in the clinic on the appointment day. All treatment bookings must be paid for in full prior to any treatment commencing. A 50% deposit is required at the time of booking where the single treatment cost is greater than £100. The remaining 50% is required on arrival at the clinic on the treatment day. Proof of your ability to pay may be required prior to any appointment booking.
• If you have paid for a course of treatments and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the full list price of all treatments already taken, plus any forfeited for non-attendance, from the total price of the course of treatments, and return the difference to you.

3. Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatments must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

4. Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

5. Liability

• sk:n will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
• It is the client's responsibility to ensure that he or she provide sk:n with all relevant medical details prior to each treatment. sk:n will not be liable for any damage that occurs as a result of the client's failure to disclose such details.
• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, sk:n regarding the care of a treated area. Nothing in these terms of business shall exclude or limit sk:n's liability for death or any personal injury resulting from sk:n's negligence.

Your right to complain

• sk:n endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at sk:n, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, sk:n will be pleased to help.
• The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.
• During the course of the investigation, sk:n may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic's Medical Director will review your case.
• If the complaint cannot be resolved locally, the matter will be referred to the appropriate Director and the company's Medical Director at sk:n's Support Office in Birmingham, where it will be acknowledged formally to, where an appropriate solution will be proposed.
• At this stage your complaint will also be acknowledged formally by the Support Office and you will be kept informed of developments.
• You may at any time refer the details of your complaint to the Healthcare Commission at the local area office address (telephone 020 7448 9200).

This is a summary of the complaints procedure. A full version is available upon request. sk:n is a trading name of Lasercare Clinics (Harrogate) Limited. © July 2008.

Terms and Conditions for 20% off Laser Hair Removal Treatments

1. This promotion is open exclusively to UK residents aged 18 and over, with the exception of employees of sk:n, their immediate families, agents or anyone else associated with the administration of this promotion.
2. This promotion may not be used in conjunction with any other offer.
3. This offer does not apply to any clients who have booked or are currently undertaking a course of laser hair removal treatment.
4. Free consultation details
   1. Consultations must be booked and taken before 31st December 2008 - this consultation will include the free test patch.
   2. Consultation is limited to one per person.
   3. The consultation is with a nurse or a therapist at a sk:n clinic and does not include consultations with a doctor
   4. When the client is contacted to book a consultation, they will be asked for credit card details to secure the booking. Nothing will be charged to the credit card at this time.
   5. No cash alternative will be offered in lieu.
   6. The Promoter reserves the right to substitute the consultation with an alternative of equivalent or greater value should it become unavailable for any reason.
5. Free test patch
   1. The test patch must be booked and taken before 31st January 2009
6. 20% off laser hair removal treatments
   1. The client will be entitled to 20% discount off any laser hair removal treatment
   2. This discount is applicable to single treatments and any of the sk:n collections
   1. E.g. Where the normal price of a sk:n collection is £595 - this will be charged at £476 for the duration of this promotion.
   2. Where a treatment is one that requires a doctor's consultation, the client will be responsible for paying in full for the consultation
   3. First treatment must be taken (or booked and paid for - complete course - in full) before 31st January 2009
7. The Promoter reserves the right to terminate, amend or extend this promotion in wholly exceptional circumstances outside its control.
8. The decision of the Promoter is final and binding in all matters and no correspondence will be entered into.
9. Promoter: Lasercare Clinics Ltd (Trading as sk:n), 34 Harborne Road, Edgbaston, Birmingham B15 3AA

Free consultation

1. This promotion is open exclusively to UK residents aged 18 and over, with the exception of employees of sk:n, their immediate families, agents or anyone else associated with the administration of this promotion.
2. This promotion may not be used in conjunction with any other offer.
3. This offer does not apply to any clients who have booked or are currently undertaking a course of laser hair removal treatment.

This offer does not apply to any clients who have booked or are currently undertaking a course of laser hair removal treatment. Except when a course for a different body area is booked

4. Free consultation details
   1. Consultations must be booked and taken before 31st December 2008 - this consultation will include the free test patch.
   2. Consultation is limited to one per person.
   3. The consultation is with a nurse or a therapist at a sk:n clinic and does not include consultations with a doctor
   4. When the client is contacted to book a consultation, they will be asked for credit card details to secure the booking. Nothing will be charged to the credit card at this time.
   5. No cash alternative will be offered in lieu.
   6. The Promoter reserves the right to substitute the consultation with an alternative of equivalent or greater value should it become unavailable for any reason.
5. Free test patch
   1. The test patch must be booked and taken before 31st December 2008
6. 20% off laser hair removal courses of treatment
   1. The client will be entitled to 20% discount off any course of laser hair removal treatment - any of the sk:n collections as defined in the price list:
      1. sk:n select collection
      2. sk:n premium collection
      3. sk:n elite collection
   2. E.g. Where the normal price of a sk:n collection is £595 - this will be charged at £476 for the duration of this promotion.
   3. Where a treatment is one that requires a doctor's consultation, the client will be responsible for paying in full for the consultation
   4. First treatment must be taken (or booked and paid for - complete course - in full) before 31st December 2008
7. The Promoter reserves the right to terminate, amend or extend this promotion in wholly exceptional circumstances outside its control.
8. The decision of the Promoter is final and binding in all matters and no correspondence will be entered into.
9. Promoter: Lasercare Clinics Ltd (Trading as sk:n), 34 Harborne Road, Edgbaston, Birmingham B15 3AA

 

Terms and Conditions for £5 Birthday voucher

1. This promotion is open exclusively to UK residents aged 18 and over.
2. This voucher can be used in conjunction with other offers.
3. Not to be used for any pre-paid treatments
4. The £5 discount applies to treatments and/or products
5. The voucher must be redeemed up to one month after the client's Birthday
6. The voucher has no monetary value and is non-transferable
7. The voucher must be produced at the clinic in order to redeem the £5 discount
8. The Promoter reserves the right to terminate, amend or extend this promotion in wholly exceptional circumstances outside its control.
9. The decision of the Promoter is final and binding in all matters and no correspondence will be entered into.
Promoter: Lasercare Clinics Ltd (Trading as sk:n), 34 Harborne Road, Edgbaston, Birmingham B15 3AA